Refund Policy

1) Who we are

GEO Ireland Fleet Solutions · NIP/Company No.: 72020327
3 David Parks, Patricialand, NG34 9HJ, UK
hello@geoireland.example · +44 4268 034832

2) Scope

This policy applies to subscriptions (software/services) and hardware/peripherals we sell directly. If you purchased via a reseller, please contact the reseller’s support team.

3) Free trials

Where offered, trials allow you to evaluate services before any charge. Charges begin only after the trial ends unless you cancel beforehand.

4) Subscription cancellations

• Monthly plans: You can cancel anytime. Cancellations stop the next billing cycle. We don’t refund partial or elapsed billing periods, except in case of verified billing error or duplicate charge.
• Annual plans: You can cancel renewal at any time. If you cancel within 30 days of renewal, we will issue a pro‑rata refund of the unused period, less any discounts consumed or promotional credits applied.
• Service credits: If we materially fail to meet an agreed service level (SLA) and you notify us within 30 days, we may provide service credits or a partial refund at our discretion per the applicable agreement.

5) Billing errors and chargebacks

If you believe you were billed in error, contact us at hello@geoireland.example within 60 days. We’ll investigate and, if applicable, issue a refund to the original payment method. Initiating a chargeback without contacting us may delay resolution.

6) Hardware returns

• DOA/defective on arrival: Report within 30 days of delivery. We will repair, replace, or refund after inspection.
• Unopened returns (change of mind): Within 14 days of delivery. Item must be sealed and in resaleable condition.
• Opened but unused: Within 14 days; subject to inspection and a 15% restocking fee.
• Used/installed items: Not eligible unless defective under warranty.
• Non-refundable: Customized hardware, activated SIMs, consumables, shipping/insurance, duties/taxes unless required by law.

7) Return process (RMA)

1. Request an RMA by emailing hello@geoireland.example with order number, serials, and reason.
2. Package items securely including all accessories. Add the RMA number on the label.
3. Ship to the address provided in the RMA instructions. Unless DOA/our error, return shipping is your responsibility.
4. Inspection and outcome: We process refunds/replacements within 7–10 business days after receipt.

8) Refund method and timing

Approved refunds are issued to the original payment method. Processing times vary by bank but typically take 5–10 business days after we approve the refund.

9) Regional rights

Nothing in this policy affects statutory rights you may have under applicable consumer law (e.g., UK/EU). If you purchased as a consumer (not a business), you may have additional rights, including distance-selling cooling‑off periods, subject to exceptions for digital services once performance begins with your consent.

10) Contact

Questions or requests? Contact us at:
hello@geoireland.example · +44 4268 034832
3 David Parks, Patricialand, NG34 9HJ, UK